1. Cancellation
You may cancel any time before the parcel is dispatched for a full refund. Once dispatched, an order cannot be cancelled.
2. Damaged, misprinted or wrong book
We replace it free of cost. To claim, please record a continuous, unedited video while opening the sealed parcel, and share it with us on WhatsApp within 48 hours of delivery. Claims without an opening video cannot be accepted.
3. Delivered books
Books delivered in good condition are not returnable or refundable.
4. Parcel returned undelivered
If the parcel comes back to us because the delivery was refused, nobody was available to receive it, or the address was wrong or incomplete, you may choose one of these:
- Refund: the amount you paid, less the delivery charges, and less a 25% restocking & binding charge on the amount paid.
- Send again: pay only the delivery charges once more. No restocking or binding charge applies.
5. Refund timeline
Approved refunds are sent to your original payment method or bank account within 7 working days.